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When the contract is formed

This shop displays goods which are advertised for sale and gives information about them. By advertising goods I am inviting you to place an order. If you place an order, I am not obliged to accept that order and the contract between us will only be formed if and when I accept your order. My acceptance of your order and the formation of a binding contract between you and me will take place when I dispatch the goods to you. Up until this point, there will be no contract in place between you and me, which means that neither you nor I will have any rights against or obligations towards the other, until the order is dispatched. Payment is required at the point of purchase.

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Shipping

Dispatch is normally 1-3 working days from order; the dates are displayed on each product listing and I do my best to dispatch in these times. If for any reason something happens and I cannot do this, I will let you know and you can cancel for a refund in full if the new dispatch date is not suitable.

I will notify you on dispatch.

Royal Mail's expected Standard Delivery postal delivery times:

UK: 1-3 working days from dispatch

EU: 3-5 working days from dispatch

Rest of World: 5-7 working days from dispatch

I add additional days onto these as they are a bit optimistic, and please note that delivery times may be extended by public holidays and during busy periods or disruption to services through adverse weather or strikes. UK customers can choose to expedite their delivery by choosing an upgraded delivery service at checkout (1st Class, Tracked 24 or Tracked 48). Note that these may be similarly subject to delays.

International deliveries are not notifiable as lost until 20 working days (25 outside Europe) after the Royal Mail expected delivery date. Parcels to the US are usually delivered in 2-3 weeks, however may occasionally take longer.

International customers are responsible for ensuring the goods are acceptable in their country and for payment of all local taxes, customs duty, processing and import fees.

Agreed Time for Delivery of Goods (as per regulation 42 of The Consumer
Contracts (Information, Cancellation and Additional Charges) Regulations 2013) shall be:
- 3 weeks from order date for delivery to UK addresses
- 8 weeks from order date for delivery to addresses outside UK

The onus is on the customer to provide the correct shipping address at checkout. You may get in touch via info@rachillu.com to agree upon a change of address before the order has been shipped.

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Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. EU buyers please note that I am not IOSS registered - you will not be charged VAT at checkout and will instead have it applied by your country's customs.

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Business details
Rachel Logan Illustration (trading as Rachillu)
Contact (use email for correspondence wherever possible):
Rachel Logan
143 Morrison Drive
Aberdeen, AB10 7HB, UK
info@rachillu.com

EU Authorised Representative (for authorities only):
eucomply OÜ
Pärnu mnt 139b-14
11317 Tallinn, Estonia
hello@eucompliancepartner.com
+33757690241

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Returns, Exchanges and Cancellations

All my consumer sales on rachillu.com are subject to UK law, including the Consumer Rights act 2015, and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The customer may cancel for any reason from order until the end of 14 calendar days after the day of delivery to customer.

You must send your cancellation notice before the cancellation period has expired, by post, email or via my website's contact form. You may use the Cancellation Form provided below but it is not essential.

For cancellations I will refund the order value (including shipping of the item to customer), within 14 days of cancellation where goods have not yet been dispatched, within 14 days of me receiving returned goods, or 14 days of receiving evidence of sending back. Refunds will be made using the original payment method. The customer is chargeable, up to the original order value, for goods that are not received back or are returned damaged.

If goods are cancelled after dispatch to customer please refuse delivery and the delivery service will return to sender.

Cancelled goods that have been delivered to the customer must be sent back within 14 days of cancellation. Please return goods in a resaleable condition ie. original packaging and clean.

Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.

Because of the nature of the following items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders

- Digital downloads or e-mailed files

- 'Seconds' listings which are by their nature faulty - unless a fault has been omitted or not been adequately described in their listing description


For international returns from outside the UK please mark the parcel "RETURNED GOODS". You will need to attach a completed CN22 or CN23 form. I cannot refund import duties or taxes paid by you for receipt of the goods into your country, you will need to do that yourself. Please keep copies of all paperwork and proof of posting of returned goods to support your application for refunds of import duties and taxes from local authorities.

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Cancellation Form

UK law requires that I provide, before order, a "form" for you to cancel your order. Please take this template to use if you really want to, but know it is not necessary for you to use it:

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To:
Rachel Logan trading as Rachillu
143 Morrison Drive
Aberdeen
AB10 7HB
email: info@rachillu.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:

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Ordered on [*]/received on [*]:

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Name of consumer(s):

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Address of consumer(s):

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Signature of consumer(s) (only if this form is notified on paper):

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Date:

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[*] Delete as appropriate.