________________________________________________________________________________

When the contract is formed

This shop displays goods which are advertised for sale and gives information about them. By advertising goods I am inviting you to place an order. If you place an order, I am not obliged to accept that order and the contract between us will only be formed if and when I accept your order. My acceptance of your order and the formation of a binding contract between you and me will take place when I dispatch the goods to you. Up until this point, there will be no contract in place between you and me, which means that neither you nor I will have any rights against or obligations towards the other, until the order is dispatched. Payment is required at the point of purchase.

________________________________________________________________________________

Shipping

Dispatch is normally 1-3 working days from order; the dates are displayed on each product listing and I do my best to dispatch in these times. If for any reason something happens and I cannot do this, I will let you know and you can cancel for a refund in full if the new dispatch date is not suitable.

I will notify you on dispatch.

Royal Mail's expected Standard Delivery postal delivery times:

UK: 1-3 working days from dispatch

EU: 3-5 working days from dispatch

Rest of World: 5-7 working days from dispatch

I add additional days onto these as they are a bit optimistic, and please note that delivery times may be extended by public holidays and during busy periods or disruption to services through adverse weather or strikes. UK customers can choose to expedite their delivery by choosing an upgraded delivery service at checkout (1st Class, Tracked 24 or Tracked 48). Note that these may be similarly subject to delays.

International deliveries are not notifiable as lost until 20 working days (25 outside Europe) after the Royal Mail expected delivery date. Parcels to the US are usually delivered in 2-3 weeks, however may occasionally take longer.

International customers are responsible for ensuring the goods are acceptable in their country and for payment of all local taxes, customs duty, processing and import fees.

Agreed Time for Delivery of Goods (as per regulation 42 of The Consumer
Contracts (Information, Cancellation and Additional Charges) Regulations 2013) shall be:
- 3 weeks from order date for delivery to UK addresses
- 8 weeks from order date for delivery to addresses outside UK

The onus is on the customer to provide the correct shipping address at checkout. You may get in touch via info@rachillu.com to agree upon a change of address before the order has been shipped.

--------------------------------------------------------------------------------

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

--------------------------------------------------------------------------------

Business details
Rachel Logan Illustration (trading as Rachillu)
Contact (use email for correspondence wherever possible):
Rachel Logan
143 Morrison Drive
Aberdeen, AB10 7HB, UK
info@rachillu.com

EU Authorised Representative (for authorities only):
eucomply OÜ
Pärnu mnt 139b-14
11317 Tallinn, Estonia
hello@eucompliancepartner.com
+33757690241

----------------------------------------------------------------------------------

Returns, Exchanges and Cancellations

All my consumer sales on rachillu.com are subject to UK law, including the Consumer Rights act 2015, and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The customer may cancel for any reason from order until the end of 14 calendar days after the day of delivery to customer.

You must send your cancellation notice before the cancellation period has expired, by post, email or via my website's contact form. You may use the Cancellation Form provided below but it is not essential.

For cancellations I will refund the order value (including shipping of the item to customer), within 14 days of cancellation where goods have not yet been dispatched, within 14 days of me receiving returned goods, or 14 days of receiving evidence of sending back. Refunds will be made using the original payment method. The customer is chargeable, up to the original order value, for goods that are not received back or are returned damaged.

If goods are cancelled after dispatch to customer please refuse delivery and the delivery service will return to sender.

Cancelled goods that have been delivered to the customer must be sent back within 14 days of cancellation. Please return goods in a resaleable condition ie. original packaging and clean.

Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.

Because of the nature of the following items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders

- Digital downloads or e-mailed files

- 'Seconds' listings which are by their nature faulty - unless a fault has been omitted or not been adequately described in their listing description


For international returns from outside the UK please mark the parcel "RETURNED GOODS". You will need to attach a completed CN22 or CN23 form. I cannot refund import duties or taxes paid by you for receipt of the goods into your country, you will need to do that yourself. Please keep copies of all paperwork and proof of posting of returned goods to support your application for refunds of import duties and taxes from local authorities.

----------------------------------------------------------------------------------

Cancellation Form

UK law requires that I provide, before order, a "form" for you to cancel your order. Please take this template to use if you really want to, but know it is not necessary for you to use it:

................................................................

To:
Rachel Logan trading as Rachillu
143 Morrison Drive
Aberdeen
AB10 7HB
email: info@rachillu.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Ordered on [*]/received on [*]:

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Name of consumer(s):

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Address of consumer(s):

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Signature of consumer(s) (only if this form is notified on paper):

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Date:

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


[*] Delete as appropriate.

--------------------------------------------------------------------------------

Privacy Policy

Rachel Logan Illustration (trading as Rachillu) Privacy Policy.
Last updated: 28/02/2025


This Privacy Policy describes how Rachel Logan Illustration (trading as Rachillu) (the "Site", "I", "me", or "my") collects, uses, and discloses your personal information when you visit, use my services, or make a purchase from www.rachillu.com (the "Site") or otherwise communicate with me (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information I have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy
I may update this Privacy Policy from time to time, including to reflect changes to my practices or for other operational, legal, or regulatory reasons. I will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How I Collect and Use Your Personal Information
To provide the Services, I collect personal information about you from a variety of sources, as set out
below. The information that I collect and use varies depending on how you interact with me. In addition to the specific uses set out below, I may use information I collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, my rights, and the rights of my users or others.

What Personal Information I Collect
The types of personal information I obtain about you depends on how you interact with my Site and use my Services. When I use the term "personal information", I am referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information I collect.

Information I Collect Directly from You
Information that you directly submit to me through my Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with me, for example, when sending me a message through the Services.
Some features of the Services may require you to directly provide me with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information I Collect through Cookies
I also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, I may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use my Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information I Obtain from Third Parties
Finally, I may obtain information about you from third parties, including from vendors and service providers who may collect information on my behalf, such as:
- Companies who support my Site and Services, such as Shopify.
- My payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform my contract with you.
- When you visit my Site, open or click on emails I send you, or interact with my Services or advertisements, I, or third parties I work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information I obtain from third parties will be treated in accordance with this Privacy Policy. I am not responsible or liable for the accuracy of the information provided to me by third parties and am not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How I Use Your Personal Information
- Providing Products and Services. I use your personal information to provide you with the Services in order to perform my contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. I use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on my Site and other websites.
- Security and Fraud Prevention. I use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. I highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact me immediately.
- Communicating with you. I use your personal information to provide you with customer support and improve my Services. This is in my legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain my business relationship with you.

Cookies
Like many websites, I use Cookies on my Site. For specific information about the Cookies that I use related to powering my store with Shopify, see https://www.shopify.com/legal/cookies. I use Cookies to power and improve my Site and my Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in my legitimate interests to administer, improve and optimize the Services). I may also permit third parties and services providers to use Cookies on my Site to better tailor the services, products and advertising on my Site and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how I share information with third parties such as my advertising partners.

How I Disclose Personal Information
In certain circumstances, I may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on my behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. For example, I use Shopify to support personalized advertising with third-party services. My business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request me or otherwise consent to my disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With my affiliates, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, my rights, and the rights of my users or others.

I have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How I Collect and Use your Personal Information" and "How I Disclose Personal Information":

Category:
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data

Categories of Recipients:
- Vendors and third parties who perform services on my behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

I do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

I have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Category of Personal Information
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as records of products or services purchased and shopping information
- Internet or other similar network activity, such as Usage Data

Categories of Recipients
- Business and marketing partners

User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. I do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. I am not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.


Third Party Websites and Links
My Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by me, you should review their privacy and security policies and other terms and conditions. I do not guarantee and am not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by me or by a third party. My inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data
The Services are not intended to be used by children, and I do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided me with their personal information, you may contact me using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, I do not have actual knowledge that I "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and I cannot guarantee "perfect security." In addition, any information you send to me may not be secure while in transit. I recommend that you do not use unsecure channels to communicate sensitive or confidential information to me.
How long I retain your personal information depends on different factors, such as whether I need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, I may decline your request as permitted by law.

- Right to Access / Know. You may have a right to request access to personal information that I hold about you, including details relating to the ways in which I use and share your information.
- Right to Delete. You may have a right to request that I delete personal information I maintain about you.
- Right to Correct. You may have a right to request that I correct inaccurate personal information I maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information I hold about you and to request that I transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct me not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit my Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, I will
automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Restriction of Processing: You may have the right to ask me to stop or restrict my processing of personal information.
- Withdrawal of Consent: Where I rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal my decision if I decline to process your request. You can do so by replying directly to my denial.
- Managing Communication Preferences: I may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe link located at the bottom of such emails, or by reaching out to me through the below contact options.


How to Contact Me
For purposes of EU data protection law, I, Rachel Logan, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@rachillu.com Alternately, you may mail me at:

Rachel Logan
143 Morrison Drive
Aberdeen
AB10 7HB
UNITED KINGDOM